Customers First, Investors Last – What were they thinking? Board Expert Nancy May Speaks

Customers First, Investors Last – What were they thinking? Board Expert Nancy May Speaks

What we believe is real, and will eventually be proven again as real to the Street, is that customers, and employees are the two key drivers of corporate success. When I say “again” I’m referring to Peter Drucker’s famous quote from decades ago: “the purpose of a business is to create and keep customers.” So many seem to have forgotten this, or have never even heard of it.