“Providing Legal Services is a relationship-driven business and will be for the foreseeable future.”

Name: Katy Werner

Title: Vice President of Legal Services

Company: Integreon

Integreon

Katy Werner, Vice President of Legal Services at Integreon, and I recently had a conversation about what differentiates one service provider from another.  While innovation is certainly at the top of the list, we both agreed that top-notch customer service is equally critical. 

“Providing Legal Services is a relationship-driven business and will be for the foreseeable future.  Client-obsessed companies fare better because they work to ensure successful outcomes rather than just focusing on selling their wares.” 

We both agreed that we have a hard time recommending service providers to our clients who don’t have superb reputations for customer service, regardless of how great their product is.  “Ultimately, that product is merely a component of the overall solution, and often a replaceable one at that.”