This edition of BULLET POINTS is different – and I’ll explain why. A lot of my time is spent speaking with and working with individuals outside the organization and that is always great fun. Then there is the hard work that we do internally to get everything done, to make it all work and make things look nice. It keeps us very busy.

Sometimes not everything goes right. Hey, wow, imagine that. I was reminded of this – and how different people react to it – this week. The movie Ghostbusters came to mind – “Who are you going to call?” etc. So in this edition, I’m giving a big shout-out to Tess and Zac. Tess and Zac are the kind of individuals who keep their cool and work through tough situations. The kind that takes it on the chin, then moves forward when not everything goes quite right. With all the technology in the world – and all the technology that is coming upon this industry – we will need great lawyers. Individuals who can keep their cool, calm the storm – and be the trusted adviser that so many clients seek. Tess and Zac would be great role-models – channeling frustration into productivity and turning a difficulty into a team learning moment.

I think I speak for all of us when I say we love what we do – and the journey ahead is simply so exciting. But I speak for myself when I humbly and gratefully acknowledge the calm thinking, hard work and great execution of team members like Tess and Zac – especially this week.

Next week is going to be very exciting. This week was fabulous – but one of the best highlights was knowing I work with really great people.

Have a great weekend.